Delivery Information

We charge a fixed UK delivery charge of £3.95 on all orders with a total order value of less than £100.

UK Delivery is free for orders with a total value of £100 or more.

Our products are sent by first class post. If you would prefer an alternative delivery option please contact orders@aboutthegirl.co.uk for more details.

Your lingerie order will arrive beautifully gift packed. All our packaging is recycled (except ribbon) and we have deliberately left our gift boxes plain so that you can reuse them.

Our delivery charges are purely based on the cost to us, we do not add anything to the price.

Republic of Ireland and European Delivery Addresses:

We charge a fixed delivery charge of £6.50 on all orders.

International Delivery

International deliveries will be charged £8.00 per order.

Availablility

Our products are usually in stock for dispatch within 2 working days of your order, it may take slightly longer if a pocket needs to be added to an item. Very occasionally an item may be temporarily out of stock. If this happens, we’ll let you know when we expect to deliver your item, but if you prefer not to wait, we’ll offer the choice of an alternative or a refund.

Returns

If for any reason you are unhappy with your purchase, we will exchange or refund it, subject to normal conditions:

- it must be returned within 14 days from receipt

- it must be unworn, and in its original condition with all the packaging and tags intact.

- the returns form enclosed with your order must be completed and returned in the parcel.

Please contact us by email: refunds@aboutthegirl.co.uk or call us on 01825 740908, before returning any goods, to ensure that we deal speedily with your refund.

We recommend sending returns by recorded delivery and retaining a proof of postage. The item is the customer's responsibility until it reaches us. The cost of returning the item is also that of the customer unless the item is being returned to us due to a fault, an incorrectly dispatched order or damaged in transit item.

The cost of the item will be refunded in full. However we do not refund postage charges and should the return bring the value of your original order below the £100 qualification for free deliver we will reserve the right to deduct our standard delivery charge from your refund.