Email enquiries@aboutthegirl.co.uk for help

FREE UK DELIVERY ON ORDERS OVER £30

Terms and Conditions

Payment Methods

We offer two payment methods; online or phone.

Online; we accept Visa and Mastercard credit cards and debit cards.

By phone; call 01892327476. Please make sure that you have a valid credit or debit card when you call to save time when making your purchase.

Returns

If for any reason you are unhappy with your purchase, we will exchange or refund it, subject to normal conditions:

-it must be returned within 14 days from receipt

-it must be unworn, and in its original condition with all the packaging and tags intact.

-the returns form enclosed with your order must be completed and returned in the parcel.

Please contact us by email at: info@aboutthegirl.co.uk or call us on 01892327476, before sending a return to us.

 

We recommend using recorded delivery to show “proof of postage”.

Refunds

Subject to the above, the cost of any item returned and received by us will be refunded in full.

We are happy to refund the cost of returning defective, damaged in transit goods and items sent in error and will not charge postage to replace those items. Postage costs for other returned items will not be refunded.

Where the refund (except where you received damaged, defective or wrong items) would bring the value of your original order to below the £100 qualification for free delivery, we reserve the right to deduct our standard delivery charge from your refund.

Order Cancellation

You may cancel your order at any time within 14 days of order for a full refund. Please do so in writing, preferably via email to info@aboutthegirl.co.uk. We will determine if you order has already been dispatched.

If it has, you will need to return the order to us before the refund is credited back to you. Please see above for terms and conditions for refunds.

Product Description

Please be assured that we have made every effort to describe and show our products accurately. However, the products may have a slight variation to the colours and photos viewed on your computer screen.

Prices

The prices of our products are clearly displayed on our website and we make every effort to ensure that prices are correct. In the unlikely event that a price is incorrect we will inform you of the correct price and give you the opportunity to cancel your order. All prices displayed are in pounds sterling. All prices and special promotions are subject to product availability and may be changed at any time.

If you have had breast surgery and the items are for your personal use* we do not charge Vat on our mastectomy items. If you do not qualify for the Vat concession please add the Vat via our system at checkout. Our non-mastectomy items eg briefs and thongs do attract Vat and this is included in the price shown and its inclusion highlighted.

* a zero rating Vat declaration is required to be completed. This will be sent to you with your order.